- I do not live in the United States, how can I buy your products?
- Payment Options
- What forms of payment do you take for online orders?
- Shipping
- How can I track my shipment?
- How long will it take for my order to arrive?
- Where do orders ship from?
- How are shipping rates calculated?
- Which carrier will deliver my package?
- If my products are damaged/missing upon delivery, whom should I contact?
- Professional vs. Retail
- Why can I not buy your professional products online?
- If I am not a licensed cosmetologist, can I buy your professional products?
- If I am a licensed cosmetologist, how do I buy your products?
LOCATIONS
Q: I do not live in the United States, how can I buy your products?
A: At this time, we do not ship internationally, but plan to provide this service in the near future.
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PAYMENT OPTIONS
Q: What forms of payment do you take for online orders?
A: At this time we only process VISA, American Express, and MasterCard credit cards and bank debit cards. We apologize, but we do not process gift cards or pre-paid bank cards..
SHIPPING
Q: How can I track my shipment?
A: You can track your shipment by using the tracking number you receive via the shipping confirmation.
Q: Where do orders ship from?
A: All products are shipped from Bessemer, AL.
Q: How long will it take for my order to arrive?
A: The delivery method you choose will determine the length of time it will take the shipment to reach its final destination once it is shipped from our warehouse. You will receive a tracking number via e-mail confirming that your order has been shipped. All products are shipped from Bessemer, AL.
Q: How are shipping rates calculated?
A: All shipping rates are calculated via UPS or USPS.
Q: Which carrier will deliver my package?
A: Most deliveries are handled by UPS or USPS will sometimes be used depending on the final destination.
Q: If my products are damaged/missing upon delivery, whom should I contact?
A: For any damages or missing products, please contact us at email us at [email protected].
PROFESSIONAL VS. RETAIL
Q: If I am not a licensed cosmetologist, can I buy your professional products?
A: No. Our professional products are only sold to professionally, licensed stylists and barbers.
Q: If I am a licensed cosmetologist, how do I buy your products?
A: If you are a licensed stylist or barber, please contact register by selecting For Professionals in the located under Contact Us on the homepage.
